Volkswagen 2013 Tiguan Operations Instructions download pdf (Page 28)

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VOLKSWAGEN SERVICE.

The Volkswagen Warranty.

Three-year Warranty.

All Volkswagen passenger cars come with a three-year/60,000 miles warranty, which protects your car

against the failure of most technical and electrical components due to manufacturing defects. This comprises

a two-year manufacturer’s warranty with unlimited mileage plus a further one-year/60,000 miles (whichever

is soonest) Retailer Warranty

. Should the mileage exceed 60,000 miles within the first two years, the

manufacturer’s two-year warranty will still be valid. Full details of the three-year warranty are available

from your authorised Volkswagen retailer or repairer.

Body Protection Warranty.

The internal body sections and panels of the Tiguan are covered against rusting through from the inside

for 12 years. Naturally, the vehicle must be cared for in compliance with the operating instructions.

Please consult your authorised Volkswagen retailer or repairer for full warranty details.

Three-year Paintwork Warranty.

This latest warranty, pioneered by Volkswagen, really provides you with the widest possible cover on a

new car. There are no special conditions attached and paintwork manufacturing defects will be rectified

without charge. Naturally, during the warranty period the car must be cared for in compliance with the

operating instructions.

Approved Accessories.

A comprehensive range of accessories from alloy wheels to carpet mats is available to complement the

factory-fitted option list. Volkswagen approved accessories purchased from and fitted by your authorised

Volkswagen retailer at the point of vehicle sale will also benefit from the three-year vehicle warranty.

Extended Warranty.

If you order the Volkswagen Extended Warranty as an option when buying your new Tiguan then you get the

100% Volkswagen Warranty and you can continue to enjoy comprehensive Volkswagen protection against

many unforeseeable repair costs. Designed to your needs, you can purchase an extra one or two year’s

warranty up to a maximum of five years or 90,000 miles.

Service Intervals.

Volkswagen is pleased to offer you a choice on how your Volkswagen is serviced. The appropriate selection is

entirely dependent on how the car is likely to be driven and its general use. To help you identify which type of

service would be most suitable, please refer to the following guide.

The Fixed Service is recommended for vehicles that will cover less than 10,000 miles in 12 months and if the

vehicle is likely to be used in the following way:

• Predominantly urban driving, short journeys with frequent cold starts.

• Activities regularly producing high engine loading, e.g. frequent hill climbs, driving with vehicle fully

loaded and towing.

• Uneconomical driving style using high rpms with heavy acceleration and heavy braking.

The service intervals for the Fixed Service are as follows:

• Oil change service –

After 1 year or 10,000 miles (15,000km), whichever is soonest.

• Inspection service

–

First after 2 years or 20,000 miles (30,000km), then every one year or 20,000 miles (30,000km),

whichever is soonest.

The Flexible Service is recommended for vehicles with daily mileage of more than 25 miles where the vehicle

is driven regularly mainly on longer distance journeys. The vehicle is driven mainly at a constant speed with

minimum vehicle and engine loading, minimal towing and driven in an economical manner. With the Flexible

Service the vehicle can cover anywhere between 10,000

and a maximum of 20,000

miles or 24 months

(whichever is soonest) between oil changes.

The service intervals for the Flexible Service are as follows:

• Oil change service – According to flexible service interval display (after 2 years at the latest).

• Inspection service

– First after 2 years or 20,000 miles (30,000km), then every one year or 20,000 miles

(30,000km), whichever is soonest.

The up! model is only available with the Fixed Service schedule. Please consult your authorised Volkswagen

retailer or repairer for advice and full details.

Please note: If you purchase a Volkswagen Fixed Price Service Plan your vehicle will follow the Fixed

Service schedule.

Volkswagen Insurance

We want you to start enjoying your new car from day one and thanks to Volkswagen Insurance complimentary

seven day cover, you can. Call free on 0800 316 7892 (lines are open Monday to Friday 8am – 9pm and

Saturday 9am – 5pm), provide a few details and a cover note will be sent to your retailer. They will then tax

your car and you can drive it away.

Volkswagen Ensurance

Get three years’ Volkswagen Ensurance cover for free.

Another great benefit of being a Volkswagen driver. If your Volkswagen was damaged in an accident,

wouldn’t you want it fixed by a Volkswagen trained technician using only genuine Volkswagen parts?

Ensurance is Volkswagen’s accident and repair cover which does exactly that. It works alongside your

main comprehensive motor insurance policy no matter who you are insured with, to make sure you get the

quality repair and service you would want. If you’re involved in an accident or your car is stolen, just one

call to us and we’ll look after your claim from start to finish ensuring your Volkswagen is restored to the

highest standard.

Activate your cover and benefit from:

• A guarantee that your Volkswagen will be repaired in a Volkswagen Insurance approved repairer,

by Volkswagen trained technicians, using only genuine Volkswagen parts and paints.

• A dedicated Claims Manager will manage your claim from start to finish, liaising with your insurer

and the repairer so you don’t have to.

• Help to recover any uninsured losses using our Legal Expenses Cover.

• Online claims tracking so you can keep up to date with the status of any claim.

Volkswagen Ensurance is free to all Volkswagen customers for three years and it only takes a minute to get

cover. To find out more and to activate your cover, visit volkswagen-ensurance.co.uk

Volkswagen Finance

Volkswagen Finance specialises in providing funding solutions for Volkswagen drivers. Whether your

Volkswagen is for private or business use, you can choose from a range of funding options.

• Solutions – a personal contract plan

• Hire purchase

• Lease purchase

• Finance lease

• Contract hire

With all Volkswagen Finance products you can choose a fixed-cost maintenance plan to help you budget for

your servicing and maintenance costs. No matter what finance product you choose, your local Volkswagen

retailer will be able to provide you with a personalised quote that could meet your budget and vehicle needs.

Emissions.

Increased weight of a vehicle, including higher trim levels and the addition of options will have a detrimental

influence on the level of fuel consumption and CO

emissions produced. The CO

and fuel consumption figures

are obtained from tests on a representative vehicle of the type, conducted and approved in accordance with

Council Directive 80/1268/EEC as amended by Directive 1999/100/EC (or later) on the approximation of the

laws of the member states relating to the carbon dioxide emissions and the fuel consumption of motor vehicles.

Volkswagen Roadside Assistance.

Every new car is registered for Volkswagen Roadside Assistance for one year except the Touareg and Phaeton

which are registered for three years. This provides vehicle roadside and home recovery in the unlikely event

of a breakdown in the UK and Europe (subject to conditions). Volkswagen Roadside Assistance can also be

purchased for subsequent years. For full details, please contact your authorised Volkswagen retailer.

Tax Free Sales.

For full details, please contact your authorised Volkswagen retailer.

Please note:

Some illustrations in this brochure do not necessarily reflect UK specifications and may not be available.

In particular, controls and some items of equipment are positioned differently for the UK.

The specifications contained in this brochure are for information purposes only and are subject to change.

If you require any specific feature, you must consult your authorised Volkswagen retailer who is regularly

updated with any change in specification. Please check model availability and full specification details with

your authorised Volkswagen retailer prior to ordering.

Note: we would like to advise you that telephone calls to Volkswagen Customer Care may be monitored

and recorded as part of our training and quality assurance processes. All our monitoring and recording

processes meet Oftel regulations.

1 All warranty work must be completed by an authorised Volkswagen retailer or repairer.

2 The inspection service rst at 3 years (or 40,000 miles) and then every second year (or 40,000 miles) has additional workscope.

3 The quoted mileage is based on a conversion from kilometres and is therefore unlikely to exceed circa 18,000 miles between oil changes.

4 Volkswagen Insurance is a trading name of Volkswagen Insurance Service (Great Britain) Limited, an appointed representative of Volkswagen

Financial Services (UK) Limited, Brunswick Court, Yeomans Drive, Blakelands, Milton Keynes MK14 5LR. Registered in England number 2835230.

Volkswagen Insurance is sold, underwritten and administered by Allianz Insurance plc registered in England number 84638. Registered oce

57 Ladymead, Guildford, Surrey GU1 1DB. Volkswagen Financial Services (UK) Limited and Allianz Insurance plc are authorised and

regulated by the Financial Services Authority. Volkswagen Financial Services (UK) Limited and Allianz Insurance plc are not part of the

same corporate group.

5 Ensurance from Volkswagen Insurance is sold and administered by Lawshield UK Limited, registered in England number: 3360532 (registered

oce: Lawshield House, 850 Ibis Court, Lakeside Drive, Centre Park, Warrington, Cheshire WA1 1RL) and underwritten by UK General Insurance

Limited on behalf of Ageas Insurance Limited, registered in England number: 354568 (registered oce: Ageas House, Tollgate, Eastleigh,

Hampshire SO53 3YA).

6 Finance is available to 18s and over, subject to status. Terms and conditions apply. Volkswagen Finance.

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Volkswagen 2013 Tiguan Operations Instructions Page 28

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